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Custom Order Process

 On this page we try to explain the process as complete and simple as possible to avoid any confusion in the process.

To achieve the highest quality standards, we create everything we have with great cautious and care. We stand behind the quality of everything we create and the most important thing to us is your satisfaction.

To explain further, we may not warrant changes that may occur naturally over time because of the nature of wood products to change over time due to light exposure, moisture, heat or other factors.

 
COMPLETION OF THE “CUSTOM ORDER FORM” BY YOU
  • By submitting the form, we will receive important initial information to assess and start the custom order process
  • To ensure that your time won't be wasted during this process, we appreciate if you fill out the form as complete as possible and include every detail you think would be important.
  • The goal is to avoid any conflicts between what you have in mind and the design and estimations.
  • We will respond to form completions in the order they are received.
  • If you wish to receive your order by a deadline you can mention it in the additional information section at the bottom of the Custom Order Form or contact us via email (ContactUs@PolarBeaverWoodworking.com)  and we make everything we can to evaluate the deadline and get back to you quickly.
 
INITIAL CONVERSATION
  • It is crucial to provide any information you deem is important about the order (product requirements and essential or preferred features).
  • It is assumed that areas of the product design not specifically covered by you are being left to artistic interpretation of the craftsman to meet the design, functionality or budget requirements.
 
AFTER INITIAL CONVERSATION AND ROUGH DESIGN REVIEW
  • You will be notified after the initial conversation with one of the following: order acceptance with a rough design, questions pertaining to a problem with order, or rejection of order.
  • The rough design (usually a general software design) will be presented to you with: possible options for product if applicable, rough estimated prices to craft product.
  • This design will factor in any requirements and features you specifically requested.
  • The purpose of this step is to  ensure both you and the creator are on the same page with the design before moving forward into the product design.
 
DESIGN PHASE
  • Product design begins after the initial design is accepted by you.
  • This design includes a 3D computer renderings, technical drawings, building plans, specifications, and list of materials.
  • At the completion of the product design you will be presented with the final product design and the estimated price and completion date.
  • You may choose to alter the final design which may effect the estimated price depending on the changes.

  • After you have been presented with the final design and price, you have 7 business days to change or accept the design.

  • Once the design is accepted by you, %50 of the total estimated price needs to be paid in order to move on to the production phase.
 
PRODUCTION PHASE
  • You may cancel your order prior to the production process. Once the production process starts, the deposit is non-refundable.
  • This is designed to protect against you withdrawing commitment during the building process and we having to try re-selling a potentially very personalized product.
  • During this stage it is our goal to keep you updated with current progress and pictures.
  • Production time may vary and will be discussed at a case-by-case basis and will be discussed during the process and final design to make sure everyone is on the same page before the production starts. 
 
Looking forward to hand craft for you.
Polar Beaver Team