Returns & Refunds
It's sad seeing you here. If your product is "damaged" or you are "not satisfied", return is accepted. Please remember that, We have a 5 business day return policy, which means you have 5 weekdays after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it (unused, unwashed). You’ll also need to provide full name, receipt number or order date. Sending us feedback about why you are not satisfied will be appreciated. We will do everything we can to improve the quality of our products and make sure it is not happening again.
To start a return, you can contact us at ContactUs@PolarBeaverWoodworking.com. When your return is accepted, we’ll send you instructions on where to send your package ( the return address may differ depending on the COVID-19 restrictions and customer's location). The return shipping costs are customer's responsibility (customer does not need to pay any restocking fee). At the time of your return please send us the tracking number if available. Your refund process starts once we receive the product.
To be eligible for a return, your item must be in the same condition that you received it (unused, unwashed). You’ll also need to provide full name, receipt number or order date. Sending us feedback about why you are not satisfied will be appreciated. We will do everything we can to improve the quality of our products and make sure it is not happening again.
To start a return, you can contact us at ContactUs@PolarBeaverWoodworking.com. When your return is accepted, we’ll send you instructions on where to send your package ( the return address may differ depending on the COVID-19 restrictions and customer's location). The return shipping costs are customer's responsibility (customer does not need to pay any restocking fee). At the time of your return please send us the tracking number if available. Your refund process starts once we receive the product.
Damages and issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your returned item, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember, it can take some time for your bank or credit card company to process and post the refund too.
Cancellation on Non-Custom Orders
Before shipping process of your order starts, you can cancel your order at any time and we will refund your payment.
Cancellation on Custom Orders
Please see Custom Order Process.